PRIVACY POLICY

Dickey’s Commitment to Privacy:

At Dickey’s Barbecue Restaurants, Inc. (“Dickey’s”), we understand that our customers are concerned about the use of their personal information, and we respect our customers’ privacy. This Privacy Policy explains the steps we have taken to ensure that the personal information you submit to us is secure and kept confidential.

Additionally, Dickey’s may act as a “landing page” to other sites. This Privacy Policy expressly applies only to this site and not any third-party sites accessed via third-party or other links.

The Information Dickey’s Requests:

When you register on our site, make a purchase request, or consent to participating in a Dickey’s promotion, Dickey’s collects and stores the following types of information:

• Name
• Address
• E-mail address
• Telephone Number
• Credit/Debit Card Information*

*Credit/Debit Card Information is not stored by Dickey’s. Credit/Debit Card Information is collected for the purpose of completing your purchase order and transmitted to Stripe (Spark Intelligence) for processing.

Dickey’s requires the above information to provide the goods and services that you request and to let you know of additional goods and services about which you might be interested. We may also use this information to customize your experience using our website. If you are purchasing goods and services on Dickey’s website as a gift to be sent directly to the recipient, Dickey’s will also request the recipient’s name, address, telephone number, and email address.

Dickey’s may ask you to provide personal information at other times, such as if you enter a promotion, communicate with us, or complete a survey. If you choose to receive information regarding Dickey’s promotions, then you give us your consent to share your name and email address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf. If you wish to discontinue receiving promotional email from Dickey’s, you may unsubscribe at any time by clicking the “Unsubscribe” link located at the bottom of the promotional message or contacting Dickey’s at barbecueathome@dickeys.com.

Dickey’s may gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, and transactions completed using cookies and tags. Please see Dickey's Cookie Policy.

How Your Information is Used:

Dickey’s goal is to provide its customers with the best products to meet their needs, so we evaluate your personal interactions with us in an effort to bring you Dickey’s products that best suit your individual tastes. We also use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize our site’s content, layout, and services.

We may use your information to deliver Dickey’s products and promotional information that is targeted to your interests. At times, we may ask you to voluntarily provide us with additional information regarding your personal or business interests, experience, or requests, which we may use to customize our products and services for you.

Contract customers use the email addresses that Dickey's collects for marketing purposes only; they do not share them with other organizations for commercial purposes.

You may receive periodic promotional mailings or phone calls from Dickey’s at the postal address and telephone number provided to us. If you would prefer not to receive such promotional offers, please call Dickey’s at 972.248.9899 or email us at barbecueathome@dickeys.com.

If you place a request for products or services, we will use your personal information to ship your order. For the purposes of the transaction, we might give your pertinent information to a retail partner who fulfills the order for goods or services.

Dickey’s may contract with a third-party advertising partner or other third-party vendor to serve ads, make other offers, or provide other services on our behalf across the Internet and sometimes on this website. Such third-party advertising partners may collect anonymous information about your visits to Dickey’s website and your interactions with our products and services. Some information we disclose may include the information you provided to us in completing your transaction on Dickey’s website. Our advertising partner makes the date we provide anonymous and does not use your personal information, such as your name, address, email address, etc., in order to deliver advertising to you that is tailored to your interests.

Please email barbecueathome@dickeys.com if you prefer not to have your transactional information shared with or used by our third-party advertising partner in this manner.

We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.

We may use your IP address to help diagnose problems with our server, to manage our website, and to enhance our site based on the usage pattern data we receive.

Security:

Dickey’s is committed to preventing unauthorized access to your personal information provided to us via our website, and we maintain procedures and technology designed for this purpose. Dickey’s takes the following steps to protect the information that you provide us: (1) We update and test our technology on a regular basis in order to improve the protection of customer information; and (2) We require outside customers and independent contractors to whom we provide customer information for marketing, servicing, or processing purposes to restrict the use of your information to those purposes, and we prohibit independent use of such information.

Children’s Online Privacy Act:

Dickey’s does not knowingly collect or use personal information from children under 13 without first obtaining verifiable consent from their parents. We have no way of distinguishing the age of individuals who visit our website, and so we follow the same privacy policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. For more information about the Children’s Online Privacy Act, please visit the Federal Trade Commission website at www.ftc.gov.

Consent and Changes to Dickey’s Privacy Policy:

By using Dickey’s website, you consent to the collection and use of your personal information by Dickey’s. The practices and policies contained in this disclosure are subject to change. If we ever change our practices and policies, we will post any changes on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.

Additional Notice for California Consumers:

Please review our Privacy Notice for California Consumers for more information.

How to Contact Dickey’s:

To update, correct, or delete your personal information, you may contact us at:

Dickey’s Barbecue Restaurants, Inc.
4514 Cole Avenue, Suite 1015
Dallas, TX 75205
barbecueathome@dickeys.com

To protect your privacy and security, we also will take reasonable steps to verify your identity before granting access or making corrections or changes.

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

Barbecue at Home by Dickey's

Mobile Message Service Terms and Conditions

Last updated: 2-17-2022

The Barbecue at Home by Dickey's mobile message service (the "Service") is operated by Barbecue at Home by Dickey's ”(“we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also alter these mobile terms at any time, subject to applicable law, and your continued use of the service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Barbecue at Home by Dickey's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Barbecue at Home by Dickey's through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Barbecue at Home by Dickey's. Your participation in this program is completely voluntary.

Although we don't charge for the service, your wireless provider may impose additional fees and charges for text messaging. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the service at any time. If sending in the US or Canada, text the single keyword command STOP to+1 (833) 575-1613. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Barbecue at Home by Dickey's mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For service support or assistance, text HELP to (833) 575-1613 or email barbecueathome@dickeys.com.

We may change any short code or telephone number we use to operate the service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice above.