FAQ

To accommodate the significant increase in demand and increased logistics costs nationwide, we have implemented a minimum order value of $20. Barbecue at Home orders must meet a minimum value of at least $20 (after discounts and any coupons, before shipping and taxes) in order to qualify for purchase and delivery. These changes will allow us to continue safely delivering the premium products you've known and loved from Barbecue at Home. Thank you for understanding. And thank you for your continued business.

If you have placed an order and would like to cancel or edit it, please contact us at: barbecueathome@dickeys.com. If you wish to cancel or edit your order, please contact us immediately with your order number, first and last name, and we will do what we can to stop or make the changes requested to the order before it ships.

We do not collect sales tax for items shipped outside of Texas.

We accept all major debit and credit cards; however, we also accept Apple Pay.

You should receive an email immediately after placing an order (please check your spam folder). If you did not receive an email confirmation, please contact our customer support team at barbecueathome@dickeys.com and they will be able to confirm your order has been placed.

Please leave any notes you have regarding delivery during the checkout process.

Your goods will be packaged and separated within the same box. If the shipment is too large for a large-size box, it will be split into two boxes, but the order will have the same tracking number for all boxes included in the shipment.

We ship all orders within 2 business days, excluding holidays.

For any assistance with online ordering feel free to contact our customer support experts at barbecueathome@dickeys.com.