FAQ

To accommodate the significant increase in demand for our premium meats and craft sausage, and increased logistics costs nationwide, we have implemented a minimum order value of $50. Barbecue At Home orders must meet a minimum value of at least $50.00 (after discounts and any coupons, before shipping and taxes) in order to qualify for purchase and delivery. These changes will allow us to continue safely delivering the premium products you've know and love from Barbecue At Home. Thank you for understanding. And thank you for your continued business.

If you have placed an order and would like to cancel or edit it, please contact us at: customersupport@dickeys.com. If you wish to cancel or edit your order please contact us immediately with your order number and we will do what we can to stop or make the changes requested to the order before it ships.

We do not collect sales tax for items shipped outside of Texas.

We accept all major debit and credit cards; however, at this time we do not accept PayPal or Apple Pay.

You should receive an email from noreply@dickeys.com immediately after placing an order (please check your spam folder). If you did not receive an email confirmation, please contact our customer support team at customersupport@dickeys.com and they will be able to confirm your order has been placed.

Please leave any notes you have regarding delivery in the section called “Notes for Delivery Driver" within the cart.

Your dry goods and frozen goods will be packaged and separated within the same box.

If your order is placed on Monday it will ship on Tuesday for delivery on Thursday and if your order is placed on Tuesday it will ship Wednesday for delivery on Friday. All orders placed Wednesday through Sunday will be shipped on the following Monday for delivery on Wednesday.

For any assistance with online ordering feel free to contact our customer support experts at 888-51-ATHOME or contact us at customersupport@dickeys.com.