Frequently Asked Questions

  • 1

    I need help placing an order online. Who can I contact?

    For any assistance with online ordering feel free to contact our customer support experts at 888-51-ATHOME.

  • 2

    My order includes dry goods like rubs, beans, sauce and frozen meat. Do they come in a single box?

    No. Your dry goods and frozen meats will come in separate boxes and they will have individual shipping and tracking information.

  • 3

    What types of payments are accepted?

    We accept all major debit and credit cards. However, at this time we do not accept PayPal or Apple Pay.

  • 4

    Who processes my payment?

    We use the authorize.net gateway for all our transactions. Card information is transmitted over secure SSL encryption and is not stored.

  • 5

    I just placed my order. When will I receive order confirmation?

    You should receive an email from noreply@dickeys.com immediately after successfully placing an order.

  • 6

    I just placed my order. Can I edit my order now?

    This depends on how far your order has progressed into the shipping process. You may be able to get your order edited within 30 minutes of placing the order by reaching out to customersupport@dickeys.com with your order number.

  • 7

    Do I have to pay sales tax?

    We do not collect sales tax for items shipped outside of Texas.

  • 8

    How can I leave notes for delivery regarding my shipment?

    While placing the order, on the checkout page you have the option to enter order notes. Please leave any notes regarding delivery here.

  • 9

    What is your shipping policy?

    You will receive your tracking information once your order has been shipped. Our standard shipping policy is as follows: All orders that are placed Monday – Tuesday will be shipped the next day on 2-3 day shipping. All orders placed Wednesday- Sunday will be shipped the following Monday on 2-3 day shipping. We’re currently only shipping within the U.S. If you’re interested in shipping outside of the U.S. please contact us.

  • 10

    Where can I view my shipping information?

    You can find your shipping and tracking information on the email notification you receive once your orders are ready to be shipped and in transit. They are sent from tracking@shipstation.com

  • 11

    How do I update my shipping information?

    To update your shipping address, log in to your account and select addresses from the left menu. Click add/ edit to update your shipping address. Remember to save changes.

  • 12

    I placed multiple orders. How many shipment notifications will I get?

    Each shipment box has a unique tracking number. So, if you placed multiple orders, you would receive the same number of shipment notifications.

  • 13

    How do I qualify for free shipping?

    Free shipping is available on all orders above $149.99. No code needed.

  • 14

    How do you ensure that the products remain frozen through transit?

    Our products are vacuum- sealed and flash frozen for ultimate freshness. They are then placed in sturdy boxes containing 4 packs of 64oz gel packs that ensure all products remain within the optimal temperature range throughout the journey.

  • 15

    Does Dickey’s At Home ship wine?

    Dickey’s does not produce, bottle, or ship any wine offered as part of any Dickey’s Dinner Box. All wine is sent directly to the customer from D’Vine Wine Granbury.  If an order contains wine, the customer will receive one shipment directly from D’Vine Wine Granbury containing any wine and one shipment directly from Dickey’s containing all other items in the Dinner Box.

  • 16

    Can I use a P.O Box address for delivery?

    Yes, we offer delivery to P.O Box addresses as well.

  • 17

    Can I use a Business address for delivery?

    Yes, you can. However, kindly specify in notes that the address is a business address so that our shipping partners are aware of this. In addition, if you need a signature on receipt of item, be sure to include that in notes as well.

  • 18

    Do I need to be home at the time of order delivery?

    You don’t have to be home for delivery but we encourage you to keep track of your product’s shipping and try to retrieve the item as soon as you can so that it doesn’t sit out for too long and possibly defrost. You will receive a shipping confirmation with item’s tracking information once the package is ready to be shipped from our warehouse.

  • 19

    I am already subscribed to your monthly meal subscription. When will I be billed each month? Can I change this date?

    You will usually be billed on the same day as your first purchase date. However, if you would like to have this changed kindly get in touch with our team at customersupport@dickeys.com

  • 20

    Can I schedule dates for my monthly subscription Box?

    Yes! We understand you may be out of town one week or you may need your box in time for family gatherings at home. We are thrilled to be able to give you the flexibility of scheduling when you would like your monthly subscription boxes delivered. You may schedule, reschedule or pause your subscription at any time.  

  • 21

    I am already subscribed to the monthly meal subscription. Can I switch the box type?

    Of course. If at any point you feel that another monthly subscription box we offer better fulfills the needs of your family, you have the option of switching the subscription box type. Please reach out to our team at customersupport@dickeys.com for assistance on this.

  • 22

    I want to know more about the meats I receive. Are they all USDA inspected?

    Absolutely! We stand by the quality of all our products and are committed to delivering the finest quality meats to our customers.

    • All our meat (Including chicken, beef, pork, seafood) are 100% natural, with no added antibiotics or hormones ever! They are all USDA inspected.
    • All our meats are sourced from pasture raised, humane harvest facilities with sustainability initiatives.
    • Also, we provide only Prime and High choice grade meats with only the top 8% of USDA beef making it to our cuts. The beef is aged for over 21 days to maximize tenderness and flavor.
     

  • 23

    Are your meats hand-cut?

    Absolutely! All meats that you receive have been hand-selected by master butchers with years of expertise. They are then hand-cut and packed in portion-controlled vacuum-sealed packaging. We follow very high standards of quality and expertise and take pride in being able to deliver the finest quality meats with the convenience of online ordering.

  • 24

    Are the meats delivered raw?

    Yes! All our meats- chicken, beef, pork and seafood are delivered raw and frozen. The only exception to this would be sausages, sides and desserts. They come frozen, but these are already prepared and just need to be thawed and heated before consumption.

  • 25

    What cuts of meat do you offer?

    We offer the following cuts of meats. Please note that the selection is subject to availability.   Beef:

    • NY strip steak
    • Boneless ribeye
    • Prime rib roast
    • Brisket flat
    • Filet Mignon
    Chicken:
    • Chicken Breasts
    • Chicken thigh
    • Jumbo chicken wings and drums
    • Half Chicken
    Pork:
    • Pork Belly
    • Pork Butt
    • Pork Chop
    • Pork tenderloin
    • St. Louis Ribs
    Sausage:
    • Original Smoked Sausage
    • Jalapeno cheddar Sausage
    Seafood:
    • Wild caught Atlantic Salmon
    • Wild caught Mahi-Mahi
    In addition, we also carry seasonal or holiday specials.

  • 26

    How long do the frozen products last?

    We recommend consuming our frozen products within six months of product delivery for the best quality.

  • 27

    My meats arrived partially thawed. What should I do?

    At Dickey’s At Home, we take pride in delivering fin products in great packaging in addition to working with reliable shipping partners to ensure your products are delivered to your doorstep in great condition in time. However, unexpected transit delays or region-specific temperature variations may sometimes cause a partial thaw of your products. But the good news is, as per USDA freezing and food safety guidelines, if the meat is partly frozen or is very cold to the touch like refrigerator cold, (roughly 40⁰F or below) it is safe to eat or refreeze for later use. If you have any additional questions about the condition of your order please contact our Customer Support team at customersupport@dickeys.com as soon as you receive the product. We handle each inquiry on a case by case basis and are happy to assist you. We may request photos or videos to assess the product correctly.

  • 28

    What is your return policy?

    Since we offer perishable products that can’t be resold, we are unable to accept returns. However, if you are unhappy with your order or if any products are missing please don’t hesitate to reach out to us at customersupport@dickeys.com. We are here to ensure customer satisfaction and will do our best to make things right for you.

  • 29

    Do you have any recipes?

    Of course we do! Our in-house chef is always experimenting with new ingredients and methods of cooking to help you easily recreate some of our signature recipes. Definitely browse through our library of curated recipes to try something new today. In addition, our meats come with special recipe inserts, so watch out for those when you receive our package.

  • 30

    Can I buy Dickey’s At Home products at a store near me?

    Yes! Our BBQ rubs, spices and sauces are available at select retailers near you! Check here to locate your local stores that carry our products. If not, we encourage you to buy them online! Please note, at this time our meats and prepared food are only available for purchase online.

  • 31

    I want to send a one-time gift to someone. What are my options?

    Our curated meat boxes such as Tailgate Box and the Weeknight Box are very popular gift options. In addition, we have premium bundles of our best-selling barbecue sauce and spice rubs that you can choose from.

  • 32

    Can I set up a gift subscription for a family or friend?

    Sure. What better way to show that you care than by gifting loved ones a monthly meal subscription plan. You can choose from 3 meal plans and select protein mix, sides and desserts that you love most. Our monthly meal plans are a very popular gifting choice for out of town college kids, elderly family, new parents and everyday busy families.

  • 33

    I have a coupon code. How do I redeem it?

    Visit your product cart page and type in the coupon code in the box provided just below your product summary. Click Apply Coupon. If your coupon code is still valid, your code will have applied to your order total.

  • 34

    How do I know what promotions and deals are available to me?

    Our promotions are usually highlighted on the homepage of our website. In addition, we often have exclusive discounts for members of our e-club. You can sign up to the E-Club here. You may also receive special discounts along with your order!

  • 35

    Can I redeem my Dickeys Barbecue Pit gift cards on Dickey’s At home orders?

    Unfortunately, at this time we are unable to redeem Dickey’s barbecue Pit gift cards on Dickey’s At Home.